Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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When we are writing case study solution we often have details on our screen as well as in our head. For example you can recommend a low cost strategy but the company core competency is design differentiation.

Managing Diversity at Cityside Financial Services [10 Steps] Case Study Analysis & Solution

To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program.

Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops. The white and black discrimination evolved various conflicting situations as the key characteristics remained the racial background in inducting employees to the units.

This is af a sample partial case solution. Technology and Operations Management. Build a corporate level strategy – organizing your serfices and recommendations in a way to answer the larger strategic objective of the firm.

Often readers managjng through the business case study without having a clear map diversityy mind. The organization inducted minorities due to the matching needs of their target market however; the approach remained a discriminated process as the workforce was equipped with sole purpose to mirror the racial background without keeping the regard of dissonance that may occur later on in the managerial processes.

Business environments are often complex and require holistic solutions. Amazing Business Data Maps.

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Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

Evaluate each detail in the ccityside study in light of the HBR case study analysis core ideas. Among the leaders of Fortune companies, for example, just 32 are women, three are African-American, and not one is an African-American woman. The diversity calls for moral and ethical standards set across the organization in order to maintain a uniform position for all the employees KENSICKI, This is particularly witnessed as the racial background was the key factor in bringing diversity cityaide the organization.

In maintaining the workforce diversity however, there has been an over existence of certain workforce.

Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in the external Finance General Management Marketing. Organizational Development Case Study Authors:: Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services.

Article Harvard Business Review. Results Ethical Decision Making: The competitive advantage that Cityside bank had over other bank was its long history of serving to the local consumers as well as its presence in the market as a mid-sized bank, which led to create a sense of cohesiveness amongst the target market.

Make a time line of the events and issues in the case study.

Once done it is time to hit the attach button. These remain the true competitive advantage which cannot be replicated by any of other player in the market.

You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions.


You can use the following strategy to organize the findings and suggestions. After refreshing your mind, read your case study solution critically. You should try to understand not only the organization but also the industry which the business operates in. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. The core problems that posed challenges are. These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.

You can do business case study analysis by following Fern Fort University step by step instructions. Once you have developed multipronged approach and work out various suggestions based on the strategic tools. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

Managing Diversity at Cityside Financial Services – Harvard Business School – Google Books

The inclusion of African- American target market was due to various reasons. Business and Environment Business History Entrepreneurship.

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study solution. Focus on the following. Search Case Solutions Search for: